Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations

Integrating findings from research and practice in order to make practical, evidence-based recommendations for preventing and addressing systemic workplace mistreatment, this book:

• Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures.
• Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labor relations and labor economics.
• Enables you to identify best practices for resolving mistreatment occurrences, for creating a civil workforce, and preventing recursive mistreatment.

Content:
Chapter 1 Introduction (pages 1–9):
Chapter 2 Concluding Mistreatment (pages 11–31):
Chapter 3 Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues (pages 33–43):
Chapter 4 Preventing Mistreatment through Workplace Practices (pages 45–77):
Chapter 5 Getting Started on Designing Effective Dispute Resolution Systems (pages 79–88):
Chapter 6 Dispute Resolution System Options (pages 89–121):
Chapter 7 Contemporary Best Practices: State?of?the?Art Dispute Resolution Systems (pages 123–136):
Chapter 8 Evaluating, Modifying, and Learning from Dispute Resolution Systems (pages 137–154):
Chapter 9 Repairing or Addressing the Disputants' Relationship (pages 155–171):
Chapter 10 Mistreatment Prevention and Resolution ? The Big Picture (pages 173–178):